Contact support
Include your Lalaland username, a short description, and any relevant event or report reference. Do not email passwords, government IDs, full payment details, or identity-check videos.
General support
Account access, app behaviour, events, tickets, or feedback.
support@lalaland.proPrivacy request
Access, correction, deletion, consent withdrawal, or a privacy question.
Start a privacy requestsupport@lalaland.pro is the active Lalaland support mailbox. Include enough detail for the team to investigate, but never send passwords, payment credentials, or identity-check videos.
Safety concern
Use the in-app report and block controls where possible because they include the relevant account or content reference. Contact support for follow-up or if you cannot access the app.
Emergency: Lalaland does not provide emergency response. If someone is in immediate danger or a crime is in progress, contact local emergency services.
Account access and deletion
Cannot sign in
Confirm you are using the same email or Apple account used at registration. Avoid repeated attempts if you are rate-limited; wait and try again.
Delete your account
In the app, open Settings and privacy, then choose Delete account. This initiates deletion of your account and associated personal information, subject to the limited safety and legal retention described in the Privacy Policy.
Identity check help
The optional check records a silent video of two prompted movements. Use good front lighting, keep your whole face visible, and complete each prompt within the capture period.
If a reviewer asks for a resubmission, the app displays a plain-language reason. You can retake the video or leave the check incomplete. A pending request can be withdrawn from the identity-check screen.
Privacy choices
You can edit profile and activity visibility in Settings, manage device permissions in iOS Settings, withdraw a pending identity check, and initiate account deletion in the app.
Read the Privacy Policy for details about access, correction, deletion, objections, and international processing.
Event prices and payment
Hosts can display a currency and price per person, with Pay at the event or Pre-payment. Lalaland does not collect payments or confirm payment status; arrange payment directly with the host.
Earned stamp collections
When a host enables stamps, successful check-in earns one stamp for that event. Open Earned stamp collections in Profile to view your progress and unlocked benefits. Your hosted collection is separate from the collections you have earned.
Photos in event chat
Eligible event chat members can share one photo per message with an optional caption. Photos are resized before upload; the conversation loads a small preview, and the larger image opens only when tapped. Ended event chats remain available to read.
Chat photos are shared with members who can access the conversation, not a public photo feed. Original photo metadata is removed before upload. Recipients may save images; removing access cannot recall copies already downloaded.
Common questions
What does “Identity Verified” mean?
A reviewer concluded that a fresh silent video appeared to show a real person completing two random movement prompts. It is not legal identity, age, gender, background, or account-uniqueness verification.
Who can see an exact event location?
It depends on the host’s location-visibility setting. Some events keep exact details limited to confirmed members.
Can I choose a video from my photo library for identity checking?
No. The liveness flow only accepts a short video recorded in the app during the active prompt.
How do I report or block someone?
Open the relevant profile, event, or safety screen and choose the report or block action. Blocking restricts future interaction; reports are reviewed separately.
How quickly are identity-check videos deleted?
Deletion begins after a decision or withdrawal. In all cases, submitted evidence is deleted within 48 hours of submission.